How do I resolve QuickBooks errors that occur while trying to access the QuickBooks Company Data File?
When attempting to access the QuickBooks Company Data File, there are various errors that you might experience. The sections below detail methods to remedy some of the most frequent errors.
Duplication Errors
When you set up QuickBooks Integration, you are setting it to work with a particular Company Account within QuickBooks. If you open QuickBooks and then open a different company file and try to run the data transfer, you get an error. Also, if you deactivate and then reactivate QuickBooks integration without deleting the first configuration file, you get an error.
To Resolve These Types of Errors
- Disable the QuickBooks integration in Quick Shopping Cart.
- Open QuickBooks with the company file you want to use.
- Delete the existing company data file from the Quick Shopping Cart QuickBooks Web Connector.
- Enable and set up the QuickBooks Integration in Quick Shopping Cart again.
For additional assistance, see Working with QuickBooks.
Subscribing/Enabling Error
Another error that may display is:
To complete this request, the company data file has to be subscribed to QuickBooks Merchant Account Services. QuickBooks error message: The company file is not enabled for Merchant Services.
To Resolve This Error
- Within your QuickBooks company file, click the Customers menu in QuickBooks.
- Select Add Credit Card Processing > Learn About Processing Options.
- Click OK. QuickBooks opens a new window.
- Click Activate.
- Next to your type of QuickBooks Merchant Services account, click Activate.
- Enter the login information for the QuickBooks Merchant Services account and log in.
The system indicates that the QuickBooks company file is set up for QuickBooks Merchant Services.
For additional assistance, see Setting Up the QuickBooks Merchant Service Payment Gateway.