What if I Can't Connect to FTP through cPanel?
If your FTP connection through cPanel fails, here are a few things you can do to troubleshoot the problem before calling customer support.
- Log into your server using SSH.
- At the command line, type su -. This gives you root access.
For more information on using root access on your server, see Accessing Your Virtual Dedicated Server Using SSH, or How Can I Log in as Root on my Virtual Dedicated Server?
Verify That the Issue Exists on the Server
Run the following command:
If the response is as follows, the issue may be related to configuration changes to the server's IPTABLES or firewall configuration. If the server does not have a firewall and/or IPTABLES are not running, it is unlikely that the problem exists on the server. It's recommended to continue troubleshooting possible problems with your local computer or internet connection.
220---------- Welcome to Pure-FTPd [TLS] ----------
220-You are user number 1 of 50 allowed.
220-Local time is now 07:20. Server port: 21.
220 You will be disconnected after 15 minutes of inactivity.
Name(localhost:user):
If you get this response, tt means that the FTP server is likely not running, or may be running, but the process has failed. Pure-ftpd runs as it's own process, try restarting the service.continue with these troubleshooting steps: