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• Express Email Marketing
• Managing Your List Database

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Related Articles

• Viewing Subscriber Profiles
• Adding Subscribers to Your Database
• Exporting Subscriber Lists
• What is the difference between a disabled subscriber and a subscriber removed from the list...
• What is the difference between an Active and Unverified status?
• What types of imported lists should I avoid?
• How does the List Import change affect my current subscribers?

Migrating Subscribers from Confirmation Required to Unverified

To update the status of Confirmation Required subscribers, you must export your Express Email Marketing subscriber list, and then re-import it. This re-import changes the status from Confirmation Required to Unverified.

NOTE: "Confirmation Opened," "Confirmation Pending," and "Disabled" subscribers will remain in their respective statuses, regardless of exporting and re-importing the list. Also, "Confirmation Opened" and "Confirmation Pending" subscribers will not receive a new confirmation message. For more information, see How does the list import change affect my current subscribers?.

To Export a Subscriber List

1. Log in to your Account Manager.
2. In the My Products section, click Express Email Marketing.
3. On the Express Email Marketing page, click Open Express Email Marketing for the account you want to modify.
4. Click List Database Manager, and then click Export List.
5. Select from the following criteria:

   Interest Groups

   Public and/or private interest groups.

   Demographics to Export

   Standard and custom questions. Questions vary depending on the standard and custom questions you added to your surveys and campaigns.

   Subscriber Options

   Subscriber options (Confirmed, Confirmed Date, and Confirmed IP).

6. To compress your exported file in .ZIP format, under Export Options, select Compress file.
7. Select one of the following:

   Download now

   Download the .CSV or .ZIP file when processing is complete

   Send the results via email

   When finished, send the .CSV or .ZIP file as an attachment in an email message. Large lists may take several minutes to process.

8. Click OK.

Once you export the list, you must re-import it into Express Email Marketing.

To Import a Subscriber List

1. Log in to your Account Manager.
2. In the My Products section, click Express Email Marketing.
3. On the Express Email Marketing page, click Open Express Email Marketing for the account you want to modify.
4. Click List Database Manager, and then click Import List.
5. Click Browse, locate and select the file you want to import, and then click Import File.
6. To update any existing records with the addresses in your import list, select Update existing records.

   NOTE: This will likely remove any information your subscribers may have added to their profiles themselves.

7. To specify the imported file contains column headings, select First row includes column headings.
8. From the Select Delimiter list, select the delimiter used to separate column values.
9. To change a column heading, select from the list of available options or select Ignore Column.
10. In the Interest Groups section, select the interest group to associate with the imported subscribers, if any.
11. Click OK.

When the list is updated, Express Email Marketing notifies you by email.

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