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Frequently Asked Questions

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I am getting an error when I try to publish my site.

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Last Updated: July 11, 2017 9:29 AM

An error may  indicate that you have already purchased a hosting account. Website Complete is attempting to create a hosting account without success because one already exists for that domain name. In this case, you need to bypass the hosting account setup wizard.

To Bypass the Hosting Account Setup

  1. Go to the Final Steps tab of your WebSite Complete project.
  2. Click on the left Start button under Web Site Hosting.
  3. Click on the New button.
  4. Click Connect to the Internet.
  5. At the bottom of the Welcome Screen, click If you have already purchased a hosting account through our web site, Click Here to lookup account details.
  6. Enter your domain name in the box that opens.
  7. Click Lookup Details at the bottom.

You should now see a screen showing your hosting details.

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