Hosting and Server Availability
We design, implement and man our hosting systems with one
objective foremost: to keep your site live, without any
downtime, 24 hours a day, 7 days a week. We're proud that we're
able to offer a 99.9% uptime guarantee based on our actual track
record.
Please be aware, though, that equipment malfunctions, periodic
maintenance or repairs, or causes beyond our control (such as
interruption or failure of telecommunication or digital
transmission links, hostile network attacks or network
congestion) can occur.
If we fail to maintain 99.9% availability of your site, please
contact us and request a credit of 5% off that month's hosting
fee. You can apply your credit to the purchase of any of our
products and services. The only instances where we cannot offer
you a credit are when interruptions are caused by scheduled
maintenance; errors from your own custom scripting or coding; or
outages that do not affect the appearance of your Web site but
merely affect access to your site (such as FTP and email).
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