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Frequently Asked Questions

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Help Center Search

Troubleshooting Articles

Why can't I access Online File Folder?

You may not be able to access the Online File Folder application because your security...

Can you restore a deleted file from my Online File Folder?

We can restore deleted files that are less than 30 days old and on our backup servers....

Why am I prompted for my password when I switch from one Online File Folder account to another or when I change folders?

Microsoft may be incorrectly caching your usernames and passwords. To avoid this...

After copying or moving files in my Online File Folder Web Folder, there is an error that one or more files may not have been copied.

If you received an error that one or more of your files may not have been copied when...

After copying a file from one folder to another within my Online File Folder Web Folder, how do I fix Windows Explorer showing the file size as 0 bytes?

Microsoft Windows Web Folders sometimes caches information incorrectly. Refresh your...

Why can I not copy files into my Online File Folder Web Folder? Windows reports that there was an error copying the file.

An error like this is usually due to a lack of storage space in your Online File...

I cannot access Online File Folder using the Mapped Network Drive I created using Windows Vista

Folder and file names in Online File Folder cannot exceed 100 characters if you are...

I am trying to set up my Online File Folder as a Web Folder and I am getting the error 'The folder you entered does not appear to be valid.' What should I do?

If you are getting an error that states your folder is invalid, first verify that the...

Why am I getting the error 'This folder cannot be displayed' when I browse to the Web Folder for my Online File Folder?

If Windows cannot find the Web Folder you created for your Online File Folder, log...

Why can't I proceed past the User Agreement after I select I Accept?

You must scroll through the User Agreement until you reach the end of the agreement in...

Do you automatically back up the files in my Online File Folder?

Yes, we automatically back up files in your Online File Folder every 24 hours and keep...

Why can't I download a file I have in my shared folder?

Occasionally, you may find a grayed-out file listed in your shared files folder in...

 
 


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